General Information

Delivery Details

Courier

Happy Koi has a fully integrated courier system. Costing of delivery and delivery options are build into the e-commerce website. The cost is calculated accurately and at real time, which means that customers closer to the pick up address and densely populated areas do not have to pay higher rates to make up for customers further away.

In a nutshell: The advantages of a fully integrated courier system include:

Increased efficiency
Increased productivity
Reduced delivery time
Best possible price to the customers

We supply the following domestic services:

Same day Express
Overnight Express
Budget Courier
Road Freight
Public Holidays
Saturday Delivery

Collect from Our Shop - Free

Customers who wish to avoid delivery costs may pick up their items from Happy Koi's shop at 158 Milner Avenue Roosevelt Park. We will notify you when your products are ready to be collected.

Back Orders

If there is no stock available, we will e-mail you to notify you of the problem and you'll be able to cancel the order or wait for the backorder. Items placed on back order are shipped as soon as they become available from the manufacturer.

Payment Options

Internet Transfer

You can transfer the amount for your transaction into our account directly. Our bank details are at the end of this letter.Please note that Internet Transfers take up to 3 working days to clear and we will ship the goods once the transfer has cleared.

Credit Cards

Happy Koi accepts Visa and MasterCard. No debit cards are accepted online but we do accept them at the shop.

IMPORTANT NOTICE:
1. All transactions will be processed in South African Rands (ZAR).
2. 'Happy Koi (Pty) Ltd' will reflect on the card holder's statement.

In order to reduce our risk, we do a credit check on every Credit Card customer - this allows us to make the transaction with no chance of fraud. This also protects you, the credit card holder, as we ensure that you do not have a criminal using your credit card on our site. All card numbers are transmitted using SSL technology, which encrypts all the data. Our Shop does not store credit card numbers. As a result, we will need you to submit your credit card details after every transaction. Read more about our Security Policy.

Cheque Deposit

Happy Koi accepts cheque deposits into our bank account. Cheques to be made out to: Happy Koi (Pty) Ltd. Please note that cheques take 7 working days minimum to clear and we can only ship your goods once the payment has cleared. For speedy service, we recommend using a transfer instead.

Cash

You may pay Happy Koi in cash. This option is only available if you are collecting your order from our offices (click here for contact details).

Happy Koi Bank Details:
Account Name: Happy Koi
Bank Name: Standard Bank
Branch: Northcliff (006305)
Account Number: 200529676

All customer deposits and Internet Transfers need to be paid into the bank account details provided when an order is placed.

Cheques to be made out to Happy Koi (Pty) Ltd.
Please put your name and order number as the reference.
Please fax your confirmation through to the number provided when an order is placed / the fax number on the contacts page.

Warranties and Returns

Items may be returned for refund or replacement subject to manufacturer and/or Happy Koi restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by Happy Koi. Defective items may be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
4. All returns must be shipped freight prepaid.
5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.

Holiday Season Policy

Please take note of our holiday season policies:

Happy Koi will remain available for placing orders every day throughout the entire holiday season. However, we cannot guarantee exact delivery times after the 15th of December till the 5th of January.